Warranty Exclusions and Maintenance

Warranty Exclusions

This transferable lifetime warranty covers Marlboro products purchased from authorized Marlboro distributors. It does not cover products that have:

Had unauthorized repairs
Been altered from their original state or painted, varnished or coated with any substance
Been misused, abused, neglected or not maintained according to Marlboro’s maintenance instructions
Been improperly stored
Been improperly shipped, handled or installed
Been manufactured, at the customer’s request, to be larger or smaller than the manufacturer’s recommended guidelines
Minor cosmetic defects that don’t affect operation
Damage from wind, hail, lightning or other acts of God
Defects from ordinary wear and tear
Had signage, plastic film or other substances applied
Damage caused by accident, fire, flood, vandalism, misuse, abuse, harmful fumes, vapours or chemicals, atmospheric pollutants or mildew, building settlement or structural failure of walls or foundations, excess thermal or physical stress, building heat or excessive temperatures, exposure or any other occurrences beyond Marlboro’s control and unrelated to the manufacturing process
Been installed in any moving vehicle or in structures maintained at unreasonable household temperatures, humidity or stress
Torn or ripped screens, broken glass and colour changes
Been installed outside of North America

All products: Wash with plain lukewarm water to remove dust and debris.
For vinyl and aluminum: Clean with a mild solution of water and a non-abrasive cleaner, such as dish detergent. For difficult stains, use an all-purpose cleaner. Wipe the vinyl with clean lukewarm or cold water to remove the cleaning solution.
For glass: Clean with a commercial glass cleaner or a mild solution of vinegar and cold water.
For screens: Being careful not to tear the screen, clean with a mild solution of water and a non-abrasive cleaner, applied with a soft brush or cloth. Rinse with lukewarm or cold water.
Mechanical parts: If debris is restricting the movement of metal parts, remove as much as possible with a soft brush or small vacuum cleaner and then apply clear silicone spray lubricant to remove any remaining debris and restore smooth operation. Lubricate regularly. If problems persist, contact your authorized Marlboro distributor for assistance.
WARNING—Do not:

• Use any harsh or abrasive products
• Use any sharp objects to clean or maintain your windows and doors
• Cut any seals or caulking
• Force any mechanical part of Marlboro products

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